Privacy Policy

Effective Date: Jan 1, 2025

1. Introduction

UniHail Solutions ("we", "our", or "us") is a Salesforce Consulting Partner registered in India, providing Salesforce CRM development, implementation, and consulting services to clients. This Privacy Policy describes how we collect, use, store, and protect personal information when you visit our website at www.unihailsolutions.com (the "Website").

By using our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Website.

2. Who We Are

UniHail Solutions is a Salesforce Consulting Partner. Our services include:

• Salesforce CRM implementation and configuration • Salesforce consulting, architecture design, and system integration • Custom Salesforce development including Lightning Experience, VisualForce to Lightning migration, and AppExchange solutions • Ongoing Salesforce support, maintenance, and managed services • Staff augmentation and knowledge transfer for Salesforce platforms

As a Salesforce partner, we may process data within or related to the Salesforce ecosystem on behalf of our clients. This policy governs data collected through our own Website and business operations only — not data processed on behalf of our clients under separate agreements.

3. Information We Collect

3.1 Information You Provide to Us

When you use the contact form on our Website, we may collect:

• Full name • Business email address • Phone number (if provided) • Company or organization name (if provided) • Message content and any other information you choose to share

We collect this information solely for the purpose of responding to your inquiry about our services.

3.2 Information Collected Automatically

When you visit our Website, GoDaddy (our website hosting provider) automatically collects certain technical data as part of their standard hosting and analytics services. This may include:

• IP address • Browser type and version • Operating system • Pages visited and time spent on pages • Referring URL (the page you visited before landing on our site) • Date and time of your visit

This data is collected and processed by GoDaddy under their own Privacy Policy. We do not operate a separate analytics platform. We access aggregated, anonymized reports from GoDaddy to understand overall website traffic patterns.

For details on how GoDaddy handles this data, please refer to GoDaddy's Privacy Policy at: www.godaddy.com/legal/agreements/privacy-policy

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries submitted through our contact form • To assess your requirements and discuss potential Salesforce consulting engagements • To communicate information about our services that may be relevant to your inquiry • To improve the content and usability of our Website based on aggregated traffic data • To comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling.

5. Salesforce Consulting Engagements — Data Handling

As a Salesforce Consulting Partner, our client delivery work may involve access to Salesforce environments that contain personal data belonging to our clients or their end users. The following applies to such engagements:

• Any personal data accessed within a client's Salesforce environment during a consulting engagement is governed by the separate data processing agreement or statement of work agreed upon with that client — not by this Website Privacy Policy. • We follow Salesforce's own data handling standards, partner code of conduct, and security best practices when working within client Salesforce environments. • Our team members are bound by confidentiality obligations with respect to all client data. • We do not retain, copy, or transfer any client Salesforce data outside of the scope agreed in the engagement.

If you are a client and have questions about data handling specific to your engagement, please contact us directly at info@unihailsolutions.com.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to any third parties. We may share information in the following limited circumstances:

• GoDaddy (Hosting Provider): Our website is hosted on GoDaddy's platform. GoDaddy processes technical data as described in Section 3.2 above as part of providing hosting services. • Legal Compliance: We may disclose personal information if required to do so by law, court order, or government authority in India or in the jurisdiction where disclosure is required. • Business Operations: We may share information with our own team members (including our India-based delivery team) solely for the purpose of responding to your inquiry or delivering contracted services.

No personal information collected via our Website is shared with any advertising network or data broker.

7. Data Retention

We retain personal information submitted through our contact form for as long as necessary to respond to your inquiry and for a reasonable period thereafter in case of follow-up communication, typically no longer than 24 months from the date of last contact.

Aggregated, anonymized website analytics data processed by GoDaddy is retained per GoDaddy's own retention policies.

You may request deletion of your personal data at any time by contacting us at info@unihailsolutions.com.

8. Cookies

Our Website itself does not place independent cookies. However, GoDaddy's hosting infrastructure may use cookies or similar tracking technologies as part of its standard platform operation. These are governed by GoDaddy's Cookie Policy.

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect certain functionality of the Website.

9. Data Security

We take reasonable and appropriate measures to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:

• Access to personal information submitted via contact forms is restricted to authorized personnel only • Our team members are bound by confidentiality obligations • We follow security best practices consistent with Salesforce's partner standards when handling any client data in the course of consulting engagements

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

10. Your Rights

Regardless of your location, you have the following rights with respect to your personal information held by UniHail Solutions:

• Right to Access: You may request a copy of the personal data we hold about you. • Right to Correction: You may request that we correct any inaccurate or incomplete personal data. • Right to Deletion: You may request that we delete your personal data, subject to any legal obligations we may have to retain it. • Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. • Right to Object: You may object to our use of your personal data for certain purposes.

To exercise any of these rights, please contact us at info@unihailsolutions.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

11. Children's Privacy

Our Website and services are directed at business professionals and organizations. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

12. Links to Third-Party Websites

Our Website may contain links to third-party websites, including Salesforce.com and other partner resources. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of any third-party websites and encourage you to review their respective privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

UniHail Solutions Email: info@unihailsolutions.com Website: www.unihailsolutions.com Country of Registration: India

We are committed to resolving any privacy concerns promptly and transparently.