Privacy Policy

1. Introduction

UniHail Solutions LLP ("UniHail Solutions", "we", "our" or "us") is a CRM consulting company registered in India. This Privacy Policy describes how we collect, use, store and protect personal information when you visit our website at unihailsolutions.com (the "Website").

By using our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Website.

2. Who we are

We provide CRM consulting and implementation services on Salesforce and Zoho. We are a Salesforce Consulting Partner and a Zoho Affiliate Partner.

In the course of client work we may process data within client CRM systems on behalf of our clients. This policy covers data collected through our own Website and business operations only, not data processed on behalf of clients under separate agreements.

3. Information we collect

3.1 Information you provide. When you use the contact form on our Website, we collect:

• Name
• Business email address
• Phone number (if provided)
• Company or organisation name
• The platform you are interested in, your message, and any other information you choose to share

We collect this information solely to respond to your enquiry about our services.

3.2 Information collected automatically. Our Website is hosted on Cloudflare. When you visit, Cloudflare processes technical data such as your IP address, browser type and the pages requested in order to deliver and secure the Website. This processing is governed by Cloudflare's own privacy policy at cloudflare.com/privacypolicy.

We do not use analytics tools, advertising trackers or marketing cookies on this Website.

4. How we use your information

• To respond to enquiries submitted through our contact form
• To assess your requirements and discuss potential consulting engagements
• To communicate information about our services that is relevant to your enquiry
• To comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling.

5. Client engagements

Our consulting work may involve access to client CRM environments that contain personal data belonging to our clients or their end users. Any such data is governed by the separate agreement or statement of work agreed with that client, not by this Website Privacy Policy. We do not retain, copy or transfer client data outside the scope agreed in the engagement.

If you are a client and have questions about data handling specific to your engagement, please contact us at info@unihailsolutions.com.

6. How we share your information

We do not sell, rent or trade your personal information. We share it only in these limited circumstances:

• Salesforce: contact form submissions are sent to and stored in our own Salesforce CRM so that we can manage and reply to enquiries.
• Cloudflare: our hosting provider processes technical data as described in section 3.2.
• Legal compliance: we may disclose personal information if required by law, court order or government authority.
• Authorised personnel: access to enquiries is limited to people working on behalf of UniHail Solutions who need it to respond to you or deliver contracted services.

No personal information collected via our Website is shared with any advertising network or data broker.

7. Affiliate links

UniHail Solutions is a Zoho Affiliate Partner, and some links on our Website may be affiliate links. If you follow one and sign up with Zoho, Zoho may use cookies to attribute the referral to us. Information you provide to Zoho is governed by Zoho's own privacy policy at zoho.com/privacy.

8. Data retention

We retain personal information submitted through our contact form for as long as necessary to respond to your enquiry and for a reasonable period afterwards in case of follow-up, typically no longer than 24 months from the date of last contact.

You may request deletion of your personal data at any time by contacting us at info@unihailsolutions.com.

9. Cookies

Our Website does not set its own cookies. Cloudflare may set strictly necessary cookies to protect the Website against malicious traffic. Most browsers let you control cookies through their settings.

10. Data security

We take reasonable and appropriate measures to protect the personal information we collect from loss, misuse and unauthorised access, disclosure, alteration or destruction, including restricting access to enquiries to authorised personnel. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Your rights

Regardless of your location, you may:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data, subject to any legal obligation to retain it
• Withdraw consent where we rely on your consent
• Object to our use of your personal data for certain purposes

To exercise any of these rights, contact us at info@unihailsolutions.com. We will respond within a reasonable timeframe and in accordance with applicable law.

12. Children's privacy

Our Website and services are directed at business professionals and organisations. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have done so, we will delete it promptly.

13. Links to third-party websites

Our Website contains links to third-party websites, including Salesforce, Zoho and Hailix. This Privacy Policy applies only to our Website. Please review the privacy policies of those websites.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page.

15. Contact us

UniHail Solutions LLP
Email: info@unihailsolutions.com
Website: unihailsolutions.com
Country of registration: India